Customers, Colleagues & You

[rev_slider TW]


 Customers, Colleagues & You (CCY)

This six-session professional development program, conducted for 12 days over a six to eight month period,
helps participants grow and develop the skills needed to succeed in business today as a trusted business partner.

Participants learn a full range of important competencies to improve their abilities to develop long-term relationships
with customers, including: building trust-based, win-win relationships; selling; negotiating; consulting; change management;
and critical conflict and communication skills.

A strong theoretical framework is taught with key models practiced during the sessions. A variety of activities,
assessments and initiatives are used in each session to fully engage everyone in the learning process.

This course uses a highly interactive teaching style, combining discussions of relevant theory with practical psychological
assessments, practice simulations and team initiatives to create a rich and engaging learning environment.



Back to Top