This six-session professional development program, conducted for 12 days over a six to eight month period,
helps participants grow and develop the skills needed to succeed in business today as a trusted business partner.
Participants learn a full range of important competencies to improve their abilities to develop long-term relationships
with customers, including: building trust-based, win-win relationships; selling; negotiating; consulting; change management;
and critical conflict and communication skills.
A strong theoretical framework is taught with key models practiced during the sessions. A variety of activities,
assessments and initiatives are used in each session to fully engage everyone in the learning process.
This course uses a highly interactive teaching style, combining discussions of relevant theory with practical psychological
assessments, practice simulations and team initiatives to create a rich and engaging learning environment.
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