Session 5

Conflict & Communication Skills


Learning Objectives:

  • Explore theoretical and practical information about conflict
  • Discuss and understand the major causes of conflict
  • Assess your dominant interpersonal conflict style
  • Review and practice key listening and questioning skills
  • Learn about your communication style
  • Enhance your skills in receiving and delivering effective feedback
  • Learn more about your MBTI styles related to communication and conflict


Key Content:

  • Levels and Causes of Conflict
  • Ladder of Inference
  • Conflict¬† Style Questionnaire
  • Conflict Resolution Process
  • Improving Communication Skills: Listening and Questioning
  • Communication Style Inventory
  • Listening Blocks
  • Practicing Feedback Skills


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