Conflict & Communication Skills

Learning Objectives:

• Explore theoretical and practical information about conflict
• Discuss and understand the major causes of conflict
• Assess your dominant interpersonal conflict style
• Review and practice key listening and questioning skills
• Learn about your communication style
• Enhance your skills in receiving and delivering effective feedback
• Learn more about your MBTI styles related to communication and conflict

Key Content:

• Levels and Causes of Conflict
• Ladder of Inference
• Conflict  Style Questionnaire
• Conflict Resolution Process
• Improving Communication Skills: Listening and Questioning
• Communication Style Inventory
• Listening Blocks
• Practicing Feedback Skills

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