Becoming a Trusted Advisor

Learning Objectives:

•  Launch the learning community
•  Understand the necessity and added value of becoming a Trusted Advisor
•  Learn the characteristics and behaviors of a Trusted Advisor
•  Explore how to build and maintain trusting relationships
•  Discuss customer relationships and how to achieve customer enthusiasm
•  Learn about our personal styles and how they impact our approach to work and building relationships to others

Key Content:

•  Trusted Advisor concepts
•  MBTI
•  TripleWin Relationship Model
•  Creating Customer Enthusiasm

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