Session 1

Becoming a Trusted Advisor


Learning Objectives:

  •  Launch the learning community
  •  Understand the necessity and added value of becoming a Trusted Advisor
  •  Learn the characteristics and behaviors of a Trusted Advisor
  •  Explore how to build and maintain trusting relationships
  •  Discuss customer relationships and how to achieve customer enthusiasm
  •  Learn about our personal styles and how they impact our approach to work and building relationships to others

session 1 picture

Key Content:

  •  Trusted Advisor concepts
  •  MBTI
  •  TripleWin Relationship Model
  •  Creating Customer Enthusiasm


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