Customers, Colleagues & You (CCY)

This six-session professional development program, conducted for 12 days over a six to eight month period,
helps participants grow and develop the skills needed to succeed in business today as a trusted business partner.

Participants learn a full range of important competencies to improve their abilities to develop long-term relationships
with customers, including: building trust-based, win-win relationships; selling; negotiating; consulting; change management;
and critical conflict and communication skills.

A strong theoretical framework is taught with key models practiced during the sessions. A variety of activities,
assessments and initiatives are used in each session to fully engage everyone in the learning process.

This course uses a highly interactive teaching style, combining discussions of relevant theory with practical psychological
assessments, practice simulations and team initiatives to create a rich and engaging learning environment.

 

 

FAQ

Current research shows 54% of employees do not have the skills required to effectively perform their jobs. CCY provides a contemporary approach to help participants excel in their roles.
Participants in CCY get a return on their investment in 4 ways. They learn essential skills for working in today’s business environment, they increase their personal skills, enhance their professional credentials, and they grow their professional networks. 
You gain advanced yet practical business and personal skills in a stimulating learning environment. By applying the CCY concepts, you can significantly increase your effectiveness with customers, your leader or manager, your colleagues, your friends and family.
CCY is unique in both its content and its delivery style. The TripleWin facilitators of CCY are experienced in a variety of organizations and businesses and are world-class in how they package and share the CCY message.
CCY participants are of all ages and come from all disciplines – sales, marketing, technology development, finance, human resources, consulting, project management, and people management. The program suits all professionals that want to grow their interpersonal and business skills.

 

Overview

Customers, Colleagues and You (CCY)

This six-session professional development program, conducted for 12 days over a six to eight month period, helps participants grow and develop the skills needed to succeed in business today as a trusted business partner.  Participants learn a full range of important competencies to improve their abilities to develop long-term relationships with customers, including: building trust-based, win-win relationships; selling; negotiating; consulting; change management; and critical conflict and communication skills.  A strong theoretical framework is taught with key models practiced during the sessions.  A variety of activities, assessments and initiatives are used in each session to fully engage everyone in the learning process. This course uses a highly interactive teaching style, combining discussions of relevant theory with practical psychological assessments, practice simulations and team initiatives to create a rich and engaging learning environment. 

Program Objectives:

  • To develop the skills and approach of trusted advisors and collaborative partners
  • To develop and reinforce the essential professional skills of selling, negotiating and consulting
  • To develop strong change management and change leadership skills
  • To improve interpersonal skills in the areas of conflict  management, listening, asking questions and providing feedback
  • To increase personal accountability and self-awareness 

Course Content:

  • Becoming a Trusted Advisor: using classroom discussions, team initiatives and the MBTI, strategies for creating and sustaining customer enthusiasm and fundamental concepts for building strong relationships and becoming a trusted advisor are explored.
  • Relationship-based Selling & Negotiating Skills: using classroom discussions and team activities, both selling and negotiating process models are presented and practiced.
  • Problem Solving & Consulting Skills: after learning about collaboration, a five-step problem solving model is presented and practiced using participants’ problem examples. On day two, a consulting process model is taught and practiced using a simulation and role play.
  • Change & Implementation Skills: using classroom discussions and real change situations, the impact of change on individuals is explored and useful change tools are learned and applied to actual change situations.
  • Conflict & Communication Skills: using classroom discussions and role plays, conflict, listening, asking questions and feedback skills are practiced.
  • Accountability & Learning Projects: a powerful accountability model is explored, along with the LSI personal assessment, to enable participants to reflect and action plan their performance goals. Participants give presentations on how they have applied the PDP concepts and models in their jobs through a learning project. 

Click on the sessions below for more information

Session 1:  Becoming A Trusted Advisor

Session 2:  Relationship-based Selling & Negotiating Skills

Session 3:  Problem Solving & Consulting Skills

Session 4:  Change & Implementation Skills

Session 5:  Conflict & Communication Skills

Session 6: Accountability & Learning Project Presentations

Testimonials

Because I won’t get the possibility to say it directly to you here just a few words:
I would like to express my deep admiration for your work. The way you create a warm and funny atmosphere where people are honestly motivated to share and listen is awesome. Before the first session I was a little bit skeptical what to learn from this course, but it didn’t took the whole first day to get me. You two managed to make my personal and professional horizon a little bit bigger. I say thanks for all the things I took home from every PDP session.

Simon SchwennerProject Manager / Public SafetyDipl. Ing.

TripleWin has very experienced and high energetic trainers and they use very good training materials. The training can be described as “practice what we learn”. You can directly use most of the training information in your daily life – not only in your work life. But the main outcome is a different way of thinking about how organizations should work in order to maximize their return on investment in human resources long term.

Thomas EnnserIS ArchitectHewlett-Packard Switzerland

Nearly all trainings are dogmatic about “this way and nothing else,” where as the Professional Development Program (PDP) has a sense of real life and flexibility to it that I’ve not seen before. If I could propose only one training, I would go for PDP for all functions in an organization, including all ranks, as the mindset change must be borne by everyone.

Christian DintenMaster ConsultantHewlett-Packard Switzerland

The Professional Development Program (PDP) has in many ways opened my eyes. The models and tools we learned and used build a useful foundation for everyday life, whether business or private. It was worth every minute!

Sabine WolfRetail Account ManagerHewlett-Packard Switzerland

The PDP (People Development Program) provides our employees over 6 sessions with a number of methods and tools that are vital for their effectiveness in a complex work environment like the one in Hewlett-Packard. Our global processes, matrix structures and demanding engagement levels that every employee needs to master in these days, TripleWin designed and delivers a highly valuable training that perfectly addresses the increasing requirements on the personal skills of our workforce. Having collaborated with TripleWin in the creation and delivery of the program over several years it’s the professionalism and dedication of its 2 consultants Nancy Brown Johnston and Guus Oosterop who guarantee a highly effective learning environment and knowledge transition into our employee’s day to day work environment. The PDP is one of the key training investments of Hewlett-Packard in Switzerland.

Stefan ConzelmannCountry HR ManagerHewlett Packard Switzerland

Information

The Switzerland TripleWin CCY Program is held in The Riverside in Glattfelden, Switzerland. Only 15 minutes from Airport Zurich.

PAND-BUITEN
Riverside (
riverside.ch)
Spinnereis Lettenstrasse
Ch-8192 Glattfelden, Canton Zurich

 

The dates of the next sessions:

16/17 Jan 2017

6/7 March 2017

10/11 Apr 2017

15/16 May 2017

19/20 June 2017

17/18 July 2017

 

The investment for this outstanding development opportunity is CHF 8.900,–. This is an investment of CHF 740,- a day, all inclusive!

This price includes:

Program materials for all 12 days
Venue costs, including lunch and coffee breaks, for all 12 days
Hotel room the first night of each session, including breakfast
Participant dinner at end of first day for each of the 6 sessions
Excluded are drinks purchased in the bar and any additional hotel night stays

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lobby

 

Facilitators

Nancy Brown-Johnston

  • 35 years experience in training, organization development and change management
  • Former Director of the Global Change Management for General Motors
  • Experienced program designer, consultant, executive coach and facilitator
  • Co-founder of TripleWin, owner of TripleWin US and partner in TripleWin Europe
  • Published author of The Driving Force: Lessons in Teamwork from Saturn and Other Leading Companies

Guus Oosterop

  • 25 years experience in training, facilitating, coaching and change management
  • Specializes in selling and delivering TripleWin courses and services in the Netherlands and within Europe
  • Assisted in the design and delivery of all PDP modules
  • Co-founder of TripleWin and owner of TripleWin Europe
  • Published author of Continuous Improvement

Rob Panneman

  • 10 years of experience in training, facilitating, coaching, and change management
  • Experienced in selling and delivering TripleWin courses and services in the Netherlands
  • Experienced guest teacher
  • Partner in TripleWin Netherlands
  • Entrepreneur and manager in both travel and sport industries

Contact

Please leave your details below, we will call you!

TripleWin

Guus Oosterop
Chemin de Verney 15
1996 Basse Nendaz
Switzerland

g.oosterop@triplewin.ch

+31 6 42 39 49 35

www.triplewin.ch

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